Editorial Complaints Policy

At Atomic Vapor Store, we strive to provide our readers with accurate and engaging content. We are committed to maintaining the highest standards of journalism and ethical practices. However, we understand that there may be instances when readers have concerns or complaints about our editorial content. This Editorial Complaints Policy outlines our approach to handling such feedback and how we aim to resolve any issues.

Objective:

Our objective is to address readers’ complaints and concerns promptly, transparently, and fairly. We value reader feedback as it helps us improve the quality and integrity of our content. We are dedicated to upholding the principles of accuracy, fairness, balance, and transparency in our reporting.

Types of Complaints:

We welcome complaints related to factual accuracy, fairness, balance, and ethical concerns in our editorial content. Some examples of the types of complaints we address include:

a. Inaccurate or misleading information b. Misrepresentation of facts or individuals c. Unfair or biased reporting d. Plagiarism or copyright infringement e. Breach of journalistic standards or ethics f. Offensive or defamatory language

Submitting a Complaint:

To submit a complaint about any of our editorial content, please follow these guidelines:

Email: Send an email to [email protected] with the subject line “Editorial Complaint.” Please provide a detailed description of your complaint, including the article title, author name, publication date, and specific concerns you have.

Provide Evidence: If possible, provide supporting evidence such as screenshots, links to relevant sources, or any other information that can help us investigate your complaint thoroughly.

Anonymous Complaints: We accept anonymous complaints, but providing your contact information can help us follow up with you for any clarifications or updates regarding your complaint.

Complaint Review Process:

Upon receiving a complaint, we will follow a systematic review process to address the concerns raised. Here’s an overview of the process:

Acknowledgment: We will acknowledge the receipt of your complaint within [X] business days via email, confirming that it is under review.

Investigation: Our editorial team will thoroughly investigate the complaint, examining the relevant content and consulting with the author, editors, and any other parties involved.

Resolution: We aim to resolve complaints within [X] business days of acknowledgment. If the complaint is found to be valid, we will take appropriate action, which may include issuing a correction, updating the article, or providing an apology. If the complaint is not substantiated, we will provide a clear explanation of our findings.

Communication: We will communicate the outcome of the investigation to the complainant via email, along with any actions taken or explanations provided.

• Appeals: If you are dissatisfied with the outcome of your complaint, you may request an appeal. Please provide the reasons for your appeal, and our editorial team will conduct a further review. We aim to respond to appeals within [X] business days.
• Editorial Standards: We adhere to a set of editorial standards and guidelines that govern our content creation. These guidelines ensure accuracy, fairness, transparency, and responsible journalism. Our journalists and editors are committed to upholding these standards in all aspects of their work.
• Updates to the Policy: This Editorial Complaints Policy may be updated from time to time to reflect changes in our practices. Any updates will be clearly communicated on our website.

We encourage our readers to provide feedback and express their concerns regarding our editorial content. By doing so, you play an essential role in helping us maintain the highest standards of journalism and improve the quality of our magazine.

For any questions or further clarification, please contact us at [email protected]

Last updated: 20 June 2023